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COMPANY
Customer Stories: FICOH
| Customer: | Fisrt Insurance Company of Hawaii | | Industry: | Insurance | | | | | | Overview | | Company: | First Insurance Company of Hawaii is the state's largest property and casualty insurance carrier and has been providing coverage for Hawaii's families and businesses since 1911. Personal products include automobile, homeowners, and dwelling fire coverage, as well as home warranty and personal umbrella insurance. Commercial lines include commercial auto, general liability, property, surety, and workers' compensation insurance. Insurance products are offered through a network of 28 independent insurance agencies throughout the islands.
FICOH has made a significant investment in information technology, on-going product service evaluations, special services, and programs such their BASE program which offers a variety of billing and payment options for qualified accounts.
| | Business Need: | Agreat deal of time was spent by these independent insurance agencies in talking on the phone and faxing information back and forth to FICOH. FICOH's goal was to deliver information more rapidly while reducing communication costs. | | Solution: | Implemented WebSphere Portal with Web Content Management, custom java applications, IBM Lotus Sametime, Lotus Notes, WebSphere Everyplace Connection Manager, Linux on Z series platform. | | Benefits: | Increased communication, lowered administration costs, improved customer service delivery time, compliance | | | | Details | | Solution: | By working with FICOH to create an Agency Portal, Alacrinet has succeeded in allowing the partner agencies to do business in a more personalized fashion, more securely, and efficiently with FICOH. This B2B portal solution allows them to capture information that can be directed to the FICOH site.
In addition, a powerful, streamlined multi-level user management capability has been implemented. This key feature relieves FICOH of having to manage the users of each of the Agency Portals on an ongoing basis, significantly reducing support and administration of the overall solution.
| | Benefits: | Reduction in claims cycle Established mangement of agencies and users Automated order processing cuts paperwork, saves customers time, eliminates manual re-keying, reduces errors;
| | Key Components: | corporate instant messaging insurance news corporate announcements employee/agency directory FAQ's | | |
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